Delivery & Returns

Delivery 

We aim to process and dispatch your order within 2 working days (not including weekends or Bank Holidays). Your order will be dispatched using Royal Mail and we have two delivery options:

Royal Mail Tracked 24

Cost: £4.20

Estimated delivery time: 1-2 working days

Royal Mail Tracked 48

Cost: £3.50

Estimated delivery time: 2-3 working days

We offer free shipping on orders over £75.

Please note that the estimated delivery times are a guide and not a guarantee. Please allow 10 working days for your parcel to arrive before contacting us.

We currently only ship to UK addresses.

Tavistock Shop Collection ONLY

Local to Tavistock? You can now place your online order and collect from our shop at 1 North Street, PL19 0AN. We will send you an email once your order is ready for collection. Please do not turn up before receiving this email as your order may not be ready for you.

Please be aware that if this option is selected at checkout but you cannot collect it, your entire order will be refunded.

Returns

We hope that you love your purchases from us, however, if you are unsatisfied you have 14 days to return your item/s. The items must be unused and in the same condition as when you received it. We do not accept returns of cut fabric, remnants or reduced items. You will be responsible for the cost of shipping unless the items you recieved were sent in our error. Once the return has been recieved and processed, your refund will be credited to your account and be with you in a number of days, depending on your card issuer policies.

Please contact us via [email protected] before returning anything to us.

Lost Parcels

It is very rare that a parcel will go missing so we advise that you wait the specified number of days by Royal Mail before making contact with us. We will be able to provide you with our proof of postage.